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Flight Attendant Manager

Qantas Airways Limited | Posted 22-02-2021

Cairns QLD (Hotel and Tourism)


  • Based at Cairns Airport

  • Full-Time Permanent Role.

  • Attractive remuneration package + benefits

The heart of Qantas has always been in Regional Australia and as Australia’s largest regional airline and a wholly owned subsidiary of Qantas Airways, QantasLink continues to build connections with people from all walks of life, in all parts of Australia.

As a member of the Cabin Crew Leadership team, this role is responsible for the leadership of a team of Cabin Crew to achieve QantasLink’s business goals and objectives. Specifically, this role reviews and drives team performance to achieve business plan objectives by managing all aspects of Cabin Crew including performance, development, engagement, attendance, long term ill/injured and disciplinary issues.

The Flight Attendant Manager is responsible for delivering the strategic and operational objectives of the business through the optimisation of safety, on-time performance, employee performance as well as regulatory requirements.

This role will drive an employee performance culture by developing a high performing team and an engaged workforce. Leading, encouraging and facilitating open communication with employees on all relevant matters. Supporting individual and team performance against relevant performance criteria and supporting individual capability development.

Key responsibilities:

  • Improve and enhance Flight Attendant performance, attendance and engagement

  • Maximising performance by providing effective and timely informal and formal feedback on all performance and conduct issues

  • Conduct regular performance discussions and reviews with Flight Attendants in line with the agreed process

  • Coach and develop Flight Attendants to improve and enhance their skill set

  • Proactively manage safety in line with the Safety Strategy, including change management, investigation of safety incidents, root cause analysis, education and minimising Lost Work Case and Serious Injury Frequency and duration rates by actively managing injuries in line with relevant policy and legislation

  • Support projects that focus on continuous improvement to Cabin Crew Operations performance and the end to end QantasLink customer journey

  • Management of significant operational issues by participating in 24/7 Duty Cabin Manager on call roster

  • Participate in the recruitment and selection processes as required.

You'll have:

  • Demonstrated ability to manage performance across a large team with a high degree of resilience and the proven ability to manage and lead people through transformation and change

  • Proven ability in developing individuals and building effective, high performing teams

  • Proven communication, facilitation, presentation and diplomacy skills

  • Experience in working within industrialised workplace environments with case management and investigation experience desirable

  • Proven ability to motivate, lead and influence others.

We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply.

Applications for this role close on Wednesday, 3rd March 2021.