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Assistant Administration Support Officer, Clerk General Scale, St Heliers Correctional Centre

NSW Department of Communities and Justice | Posted 12-07-2021

Muswellbrook NSW (Law and Justice)

Division: Corrective Services NSW Location: Muswellbrook, NSW, AU, 2333 Req ID: 25158

  • Great Team Environment located at St Heliers Correctional Centre, Muswellbrook
  • Clerk General Salary ($55,267 – 61,583), plus employer’s contribution to superannuation and annual leave loading
  • Diverse and inclusive organisation

About the Company

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

By combining FACS and Justice, the two former agencies are now able to work together as DCJ to support everyone’s right to access justice, to help families, and to promote early intervention and inclusion, in order to provide benefits for the whole community.

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It serves a key function of the NSW Communities and Justice Sector by providing effective, safe and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

About the role

In this role you will be required to provide administrative support services within a correctional centre team environment. You will be required to liaise with key internal and external stakeholders. Duties will include but not limited to:

  • Reception and clerical duties
  • Answer Switchboard incoming phone calls
  • Visitor Bookings
  • Records management
  • Stores and asset management
  • Electronic archiving
  • Arrange daily courier services, mail pick up/delivery and distribution
  • Provide statistical information as required
  • Provide support to account and purchasing
  • Customer Service
  • Knowledge of warehouse logistics
  • Safe handling of chemicals and bulky goods
  • Willingness to work closely with inmates
  • All miscellaneous tasks as required in accordance with the capabilities of the role

About you

As a highly motivated and results driven Assistant Administration Support Officer, you will maintain confidentiality at all times, utilise your proven experience and knowledge to meet the demands of this role effectively. Resilience, high attention to detail and accuracy and the ability to work under pressure are the key attributes to succeed in this fast paced role.

Essential requirements

  • Current and valid driving licence and willingness to travel within NSW

Please click here for Role Description

Applying for the role

To apply for this role you need to submit an application online

When applying you will need to:

1. Answer the two pre-screening questions below – we are looking for you to demonstrate your competency in the focus capabilities as detailed in the role description.

Question 1.

Provide details of your customer service experience especially when dealing with a difficult and/or abusive customer. What steps did you take when dealing with the person?

Question 2.

Please provide an example on how you demonstrate your ability to work independently and as a team member in a high volume work area?


2. Attach a resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

For more specific information about the role please contact: or call 02 6542 4306

For application enquiries or technical issues, please contact the Talent Acquisition team via

Closing date: 11.59pm – Thursday 22 July 2021

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods. This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and /or interviews via online platforms using a PC, Laptop, or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge and experience.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.